Shipping Policy

Shipment processing time

All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination

Shipment Method

Estimated Delivery Time

Shipment Cost

Germany

Standard Post

2-20 business days

€5.00 to  €16.00

Malta

Standard Post

2-20 business days

 €5.00 to  €16.00

 

 

 

 

 

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties and Taxes

Die-Tassen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Die-Tassen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

  2. Request your Return Authorization Number and by emailing info@die-tassen.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA#.

  3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

  4. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Refund Policy provides more detailed information about options and procedures for returning your order.

Frequently Asked Questions

Shipping

If you need to update your shipping address, please email info@die-tassen.com right away with your order number and the correct address. While we strive to accommodate address changes promptly, we cannot be responsible for any errors in the shipping address provided.

Most carriers typically require around 48 hours to consistently update tracking information on the tracking page. Often, packages are simply delayed between stations, waiting to be processed for their next step.

If more than a week passes from the last scan date without any updates to your tracking, please contact us at info@die-tassen.com with your order number, and we will investigate further.

Returns

You have 14 days from the delivery date of your package to exchange or return items. All products must be in unused condition, have a sellable appearance, and remain unopened if they have seals. To initiate a return, please email us at info@die-tassen.com to request a return authorization number. You may use the original shipping box, provided the items are securely packaged for the return.

If you would like a return label, please note that the cost of return shipping will be deducted from your total refund. Just a reminder— we offer free exchanges!